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Customer Service Officer

Job Description:

As part of our Customer Service Operations, you will be responsible for ensuring the day-to-day running of customer service functions. You will also work with the Operations, Product, and Marketing teams in ensuring appropriate service delivery. 


  1. Monitor and respond to social media (Facebook and Instagram) messages and comments. 
  2. Monitor and respond to Google Playstore and App Store reviews. 
  3. Retrieve data and perform follow-up actions (texts or outbound calls). 
  4. Answer inquiries and forward issues to the technical or product team. 
  5. Maintain company reputation by serving users with a good attitude.


  • Candidate must possess at least a Diploma degree or equivalent.
  • Candidate must have at least 3 years of experience in the customer service industry.
  • Candidate must be comfortable or semi-fluent in communicating in English (spoken & written).
  • Candidate must have a strong passion for the service industry. 
  • Candidate must show good communication and problem analysis skills.
  • Preferably, candidate possesses financial and investment knowledge.
  • Preferably, candidate is familiar with SaaS.
  • Candidate is willing to work in shift.

Seniority Level : Staff


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